UBL WIZ Prepaid Debit Card Completely Fails
United Bank Limited Pakistan’s WIZ card used to serve for the purpose of instant money transfer and online shopping purpose. I got to know via a friend who is in Pakistan that he had been using this card for months and had made a couple of transaction for online shopping. UBL WIZ card seemed to be a success and relief for the customers who do not want a credit card for online shopping and preferred a debit card but in the light of the recent events the situation seemed to be changed a lot.
UBL WIZ customers recently faced a huge problem when local bank branches including Township Lahore Pakistan Branch (Peco Road) denied to accept money because their link was not online. They kept telling people that the issue will be resolved and made people revisit the branch the whole day holding cash to put in their account but the whole day link was not online. Their customers support help line (ph: 021-111-825-888) kept telling that all services are up. The next day the link was up and WIZ card holders put cash in their WIZ card accounts.
More intriguing situation which UBL WIZ card holders are facing currently is: They can not made transaction online with this card. Their help line representatives are activating sessions (session is not free – They charge for activated session) for online transaction without even knowing that they have issues with their link and the cards are being declined by the online processors.
error code:
[ CARD FAILURE: There was an error while charging your credit card. The processor returned: Declined (err code 12) ]
A friend of mine has been trying to pay online using this UBL WIZ debit card (suppose to work with Mnet, 1 Link, Orix, Plus etc. Its a VISA card) all the day and after his session was activated he tried all day to made transaction which was declined again and again. He asked from support help line 5 times the whole day, some said that all services are functional and properly working and he should try again and some said that today it can not be processed and they were facing problems with the WIZ card online payments. The next day he tried and asked support person to activate his session but verify this before that and make sure that all services are up. Support help said that all services are up. He tried again but online processor declined the card.
He again asked from support help and called them and another representative said that they are having issues with WIZ card for online payments and he also said that the last day his tickets (issues) were marked as resolved at their end. They completely ignored that the customer generated a request or issue and he is having some problem. Those issues were marked as resolved and the customer is still not able to pay online the next day.
Their customer verification method is also not functional and whenever some customer calls them, they are asking to verify customers and asking detailed questions (ID card no., Mother’s name, WIZ Card no., phone, email, name, secret code) every time, instead of asking them to verify via their PIN number. If you call them 5 times a day for support they will verify you 5 times the same way with details and the call is not free of course. The actual method is PIN number verification in which help representative transfers you on a machine to verify your PIN number and you type it at your mobile or phone and you are verified.
I request anybody who is about to buy a UBL WIZ debit card, to think again and ask anybody else who is using it. Atleast if you want to pay online, do not buy a UBL WIZ debit card.
November 6th, 2009 at 2:31 pm
Yeah! you are right. I also tried different gateway also. I used Google checkout and it said that verify your credit card. Your VISA card ending in xxxx was declined. Ending 4 digits were declined even these are right.
November 6th, 2009 at 4:55 pm
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November 7th, 2009 at 9:38 am
People call them prepaid credit cards because they look like a credit card, act like a credit card and have a visa or mastercard logo on them.
November 7th, 2009 at 1:36 pm
[...] purpose of instant money transfer and online shopping purpose. I got to know via a friend who is. Go to Source Related Posts:Prepaid shopping cards see spike – Honolulu AdvertiserWhat to know if your bank fails [...]
November 7th, 2009 at 2:47 pm
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November 8th, 2009 at 5:30 am
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November 9th, 2009 at 3:07 am
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November 10th, 2009 at 2:33 am
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November 11th, 2009 at 4:07 am
I am also facing the same problem with UBL wallet, I activated the card for the first time in May. And did my first transaction on US website where I had to pay the fee for my exam. At that time the transaction took place smoothly and I was extremley happy that I own a debit card which I can use it well on Internet.
But not for long, now when I have to pay a fee for my extension of the exam. Its not working anymore. I have been calling repeatedly on helpline and activating sessions but in vain. The same website, where I made a successful transaction few months back is repeatedly declining it. I am very much frustrated. This might be the last time I use this card as I will look for somebody with a credit card to pay my fee in emergency. But for future use, I shall try get my own credit card from any bank with much better repute.
SAY NO TO UBL WALLET FOR INTERNET PURPOSES.
November 18th, 2009 at 7:51 pm
yes I am using the UBL Wiz card since it was launched, it worked till one month ago smoothely but now I have been charged for session activation fees of about 2000 PKR/- but cannot complete my transaction,and I have spent on my mobile phone more than 1200 PKR to call their help centre.
Now i am conviced that UBL Wiz people are hypocrite they say something and do something else, they are making the people of Pakistan fooled.
But what is the solution of this problem?
Can anybody tell me what is alternative to UBL Wiz card avaiable to us in pakistan.
Thank you.
November 30th, 2009 at 9:13 am
Between my family we’ve had more prepaid credit cards over time than we can count, including Bank Freedom, Greendot, etc. But, the last few years we’ve found that one is the best for our needs AccountNow Visa. Why? Because I was cheerful to discover how well-designed and uncomplicated to use the underappreciated (and widely mocked) AccountNow Visa’s are.
January 8th, 2010 at 11:20 pm
New UBL INTERNET WIZ CARD Launched
No Session Activation required
No Session Charges
No Registration
Big Move Forward UBL has listened to customers.
https://www.ubl.com.pk/retail/ubl_Wiz/images/wiz_teen_internet.jpg
January 17th, 2010 at 5:32 am
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January 23rd, 2010 at 2:50 pm
I would want to write and say what a perfect job you did on this.
February 3rd, 2010 at 12:29 pm
@Asad: You are a big idiot. “Big Move Forward UBL has listened to customers.” That new card has just got Rs.10,000 limit. You can’t do transaction more then Rs. 10,000 using that new card which is not sufficient. UBL Wiz Card really fails.
February 9th, 2010 at 11:46 am
6 Nov 2009 –
And today is 9 February 2010.
They haven’t done anything yet. The card declined today as well. In November they said they are forwarding the case. And its still problem at their end. No progress what so ever. UBL WIZ card is definitely a faulty and malfunction service and is awaiting its doom. Trust me. Do not purchase UBL WIZ card, if anyone intends too. They are bunch of losers who do not know what’s Online transaction. Its enough. I mean its nearly 3 months and still their cards are not working online and are being declined.